# Support

> Help and answers for CaloriePace: contacting support, Apple Health permissions, barcode scanning, restoring a purchase, meal prep, and deleting your data.

_Effective date: 2026-07-31_

Need a hand with **CaloriePace**? Email us at [caloriepace@mjazlan.com](mailto:caloriepace@mjazlan.com) and we'll get back to you, usually within a few business days. There's no account to log in to — please include your iOS version and a short description of what you were doing.

## The app isn't showing a calorie target

CaloriePace builds your target from your activity. Either grant Apple Health access when asked, or open **Settings → Your details** and enter your height, age, and weight, then tap recalculate. If you use a non-Apple tracker (WHOOP, Oura, Garmin, and others), make sure it's set to write energy data to Apple Health — CaloriePace reads from Health, so any tracker that feeds Health works.

## Fixing Apple Health permissions

If you tapped "Don't Allow" by mistake, open the iOS **Health** app → your profile → **Privacy → Apps → CaloriePace**, and enable the categories you want to share. CaloriePace reads resting/active energy (to set your target) and writes the meals you log as dietary energy. All of this stays on your device — nothing is uploaded to us.

## Barcode scanning isn't working

Scanning needs camera access — allow it when prompted, or enable it in iOS **Settings → CaloriePace → Camera**. If a product isn't found, it may not be in the Open Food Facts database yet; use **Search** or **Quick Add** to log it manually.

## Logging by grams instead of servings

When you pick a searched or scanned food that includes per-100 g/ml nutrition, the log screen shows a **Servings / Grams** switch — choose grams (or millilitres for drinks) and enter the amount. If a food only has per-serving data, it logs by servings.

## Using meal prep

Open **Add Meal → Prep → New meal prep**. Add each ingredient at the quantity you cooked (search, scan, or enter it manually), set how many equal portions you made, and CaloriePace computes the per-portion calories and macros. Your saved prep stays in the list — tap it any time to log one portion.

## Editing or deleting a logged meal

On the Today screen, tap a meal in the **Consumed** list to edit it, or use the menu (•••) on the row to Edit or Delete. Deleting a meal also removes the matching dietary-energy sample from Apple Health.

## Restoring CaloriePace Pro

CaloriePace Pro is a one-time purchase, not a subscription. On a new device or after reinstalling, open the Pro screen and tap **Restore Purchases** to unlock it again at no charge with the same Apple ID.

## Deleting your data

Because everything is stored on your device, deleting the app removes its data. Meals written to Apple Health remain in Health — remove them in the **Health** app if you wish. We hold no copy of your data because we never collect it; see the [Privacy Policy](/privacy) for details.

## A note on the numbers

CaloriePace is a wellness tool, not medical advice. The calorie math is a well-established rule of thumb, not a guarantee. Talk to a healthcare professional before making significant changes to your diet, especially if you have a medical condition.